Network Support Engineer
KrakówNetwork Support Engineer
Kraków
NR REF.: 1147902
Your new company
For our client, international banking company located in Krakow, we are looking for Network Support Engineer.
Your new role
As part of fast growing business our client is looking for the Network Support Engineer to join the Telecommunication Services Department and a global Team. TS provides the solutions and services that enable the company’s staff and systems to operate and communicate on a daily basis. The CSE role itself is focused on End User Support Administration. Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of the company’s Telecommunication equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers and line management to ensure continuous service delivery and appropriate escalation of incidents.
Responsibilities
What you'll need to succeed
What you'll get in return
Our Client offers interesting path of career in an international organisation, consistent scope of responsibilities and stable job in professional team, as well as benefit package (health care and others etc.).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Kraków
NR REF.: 1147902
Your new company
For our client, international banking company located in Krakow, we are looking for Network Support Engineer.
Your new role
As part of fast growing business our client is looking for the Network Support Engineer to join the Telecommunication Services Department and a global Team. TS provides the solutions and services that enable the company’s staff and systems to operate and communicate on a daily basis. The CSE role itself is focused on End User Support Administration. Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of the company’s Telecommunication equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers and line management to ensure continuous service delivery and appropriate escalation of incidents.
Responsibilities
- Troubleshoot and diagnose technical issues to restore failed IT Service
- Resolve Incidents within the specified Service Level
- Work with the Incident Management team to escalate problems, and lead technical operational recovery
- Verify resolution with end-users and resolve assigned Incidents
- Monitor capacity, performance and availability using monitoring tools
- Identify Problems
- Interact with third party vendors
- Create, submit knowledge articles and provide training to L1
- Identify, monitor, drive and track continual service improvements
- Willing to work shifts
What you'll need to succeed
- Troubleshooting, diagnosing, monitoring and resolving end customer issues and system problem software and other network and system problems
- at least 3 years’ experience at NOC Telecoms environment, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies
- Must have a good troubleshooting experience
- Switch services between sites or to run from single site using F5 GTM/LTM, during incident or change activity
- Assist service recovery by taking servers out of service or introducing them into service using F5 tool or associated scripts
- Hands on Experience on LAN Switching/ Load Balancers/ Wireless Networks/ Router/ Switches/ Network Monitoring tools
- Solid understanding of WAN & LAN technologies
- Basic understanding of L1 support and ability to act as an SME
- Should be aware of ITIL's Incident, Change and Problem management activities
- Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can do attitude
- Respectful of different cultures, working with colleagues from across all the globe
- Excellent English language speaking and written skills are essential
What you'll get in return
Our Client offers interesting path of career in an international organisation, consistent scope of responsibilities and stable job in professional team, as well as benefit package (health care and others etc.).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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