Network Support Engineer (SBC Oracle)
KrakówNetwork Support Engineer (SBC Oracle)
Kraków
NR REF.: 1148832
Your new company
For our client, international banking company located in Krakow, we are looking for Network Support Engineer.
Your new role
As part of a fast growing business we are looking for the Network Support Engineer (SBC Oracle) to join the Telecommunication Services (TS) Department and a global Team.
TS provides the solutions and services that enable the company’s staff and systems to operate and communicate on a daily basis. The Network Support Engineer role itself is focused on End User Support Administration. Network Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of Telecommunication equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers and line management to ensure continuous service delivery and appropriate escalation of incidents
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Kraków
NR REF.: 1148832
Your new company
For our client, international banking company located in Krakow, we are looking for Network Support Engineer.
Your new role
As part of a fast growing business we are looking for the Network Support Engineer (SBC Oracle) to join the Telecommunication Services (TS) Department and a global Team.
TS provides the solutions and services that enable the company’s staff and systems to operate and communicate on a daily basis. The Network Support Engineer role itself is focused on End User Support Administration. Network Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of Telecommunication equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers and line management to ensure continuous service delivery and appropriate escalation of incidents
What you'll need to succeed
- Troubleshoot and diagnose technical issues to restore failed IT Service
- Resolve Incidents within the specified Service Level
- Work with the Incident Management team to escalate problems, and lead technical operational recovery
- Verify resolution with end-users and resolve assigned Incidents
- Monitor capacity, performance and availability using monitoring tools
- Patch management
- Identify problems
- Interact with third party vendors
- Create, submit knowledge articles and provide training to L1
- Identify, monitor, drive and track continual service improvements
- Willing to work shifts
What you'll get in return
- Troubleshooting, diagnosing, monitoring and resolving end customer issues on Oracle SBC (Session Border Controller) and system problem software and other network
- 3 - 4 Years of University education post High school (B.Sc. or Diploma)
- 5+ years of experience in supporting Oracle SBCs
- Address and coordinate escalations with Oracle and L3 support
- Excellent understanding and troubleshooting experience of SIP (Session Initiation Protocol), MGCP (Media Gateway Control Protocol) protocols and appropriate technologies
- Hands on experience in routing/switching, IP addressing/sub netting, and network traffic analysis
- Basic understanding of L1 support and ability to act as an SME
- Should be aware of ITIL's Incident, Change and Problem management activities
- Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can do attitude
- Respectful of different cultures, working with colleagues from across all the globe
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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