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Network Support (Cloud Services)

Cyclad Sp. z o.o.

00-872 Warszawa, mazowieckie

Cyclad Sp. z o.o.

Network Support (Cloud Services)

Od: Cyclad Sp. z o.o.
Miejsce pracy: 00-872 Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 1 rok

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems

Cyclad Sp. z o.o.

For our Client, leading provider of IT security products and services, we are seeking for the aforementioned specialist.

 

Job specification:

• To diagnose and resolve cases raised by customers of the Symantec services including anti-virus, anti-spam, encryption and Data Protection, Messaging Gateway and Web Gateway Security, across both email and web.

• To professionally handle incoming customer contacts via emails, phone, customer portal and chat sessions.

• Manage own workload and remain accountable, promoting a positive team approach under pressure.

• Flexible and willing to adjust to new patterns, shift work and responsibilities.

• Log all incoming technical issues with precise and comprehensive information in a professional and timely manner.

• Strive for resolution on first contact, and escalate within acceptable SLAs where unable to resolve on first contact.

• To adhere to process and procedure on all contact and further recommend improvements where possible.

• Sharing gained knowledge with other Tech Support Engineers

• Professional manner throughout oral and written communication and responses with clients.

 

Requirements:

• English speaker a must

• Experience in an IT support role.

• Previous experience of professional customer/client interaction, preferably within a client/technical environment

• Understanding of; HTTP, SMTP, TCP/IP, Mail server / mail gateway technologies, proxy server technologies, AD / Exchange and other Microsoft technologies, Firewalls.

• Knowledge of Windows Server 2008 and 20012, Active Directory, domains and domain trusts with extensive hands-on networking experience.

• Understanding of network technologies (firewalls, routers, switches) and protocols (TCP/IP, DNS, LDAP etc.).

 

We offer:

• Challenging work in a dynamic international environment and great potential for development

• Cooperation and possibility to exchange knowledge with a team of professionals from global consulting company

• Competitive salary and benefits package including medical care and participation in interesting events among other things

 

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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