Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
For our Client, leading provider of IT security products and services, we are seeking for the aforementioned specialist.
Job specification:
• To diagnose and resolve cases raised by customers of the Symantec services including anti-virus, anti-spam, encryption and Data Protection, Messaging Gateway and Web Gateway Security, across both email and web.
• To professionally handle incoming customer contacts via emails, phone, customer portal and chat sessions.
• Manage own workload and remain accountable, promoting a positive team approach under pressure.
• Flexible and willing to adjust to new patterns, shift work and responsibilities.
• Log all incoming technical issues with precise and comprehensive information in a professional and timely manner.
• Strive for resolution on first contact, and escalate within acceptable SLAs where unable to resolve on first contact.
• To adhere to process and procedure on all contact and further recommend improvements where possible.
• Sharing gained knowledge with other Tech Support Engineers
• Professional manner throughout oral and written communication and responses with clients.
Requirements:
• English speaker a must
• Experience in an IT support role.
• Previous experience of professional customer/client interaction, preferably within a client/technical environment
• Understanding of; HTTP, SMTP, TCP/IP, Mail server / mail gateway technologies, proxy server technologies, AD / Exchange and other Microsoft technologies, Firewalls.
• Knowledge of Windows Server 2008 and 20012, Active Directory, domains and domain trusts with extensive hands-on networking experience.
• Understanding of network technologies (firewalls, routers, switches) and protocols (TCP/IP, DNS, LDAP etc.).
We offer:
• Challenging work in a dynamic international environment and great potential for development
• Cooperation and possibility to exchange knowledge with a team of professionals from global consulting company
• Competitive salary and benefits package including medical care and participation in interesting events among other things