Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
Network Engineer in Technical Assistance Center
Miejsce pracy: Kraków
Overview:
Accepting new cases from end customers and/or collaborations from colleagues in remotely troubleshooting and finding root cause(s) of customer issues to resolve them via temporary workarounds or permanent solutions. Working with and able to create lab re-creations reflecting customer topology to troubleshoot in controlled environment. Raise escalations to developers for further deep analysis of issues.
What you will do?
- You will get an opportunity to work for worldwide customers within our team or with other teams to solve problems and enhance future products with senior engineer supervision;
- Solve reported product and network problems of moderate and high complexity;
- Effectively utilize technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction;
- Provide systems/product training and identify improvement opportunities and recommendations in products and processes;
"Must have" qualifications:
- Very good command of English
- Have network troubleshooting skills (at a CCNA level but no certificate is required)
- Have experience in working directly with customers in a support environment
- Ability to working under pressure
"Nice to have" qualifications:
- Knowledge of Security technologies portfolio - or at least one (ISE, VPN, NGFW, ESA/CSA, WSA)
- Had training related to troubleshooting methods (like the K-T method)
Benefits:
- Medical care (Luxmed)
- Possibility do remote work
- Exciting job in multinational environment
- Competitive salary and world class equipped office.
Please note that we will contact only selected candidates.
Numer referencyjny: 19/04/19/ARC/KB
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
