Manager Global Customer Service | Amsterdam | Pharma
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Holland Netherlands.
Does this sound interesting to you or do yo have questions? Do not hesitate and reply to this vacancy right away!
- Implement Customer Service strategies
- Motivate and develop your team to improve performances
- If needed support the team with operational activities
- Deliver improvements to the Customer Service processes, systems and way of working by driving the Continuous Improvement agenda
- Execute the Supply Chain strategy and work close together with regional and local Supply Chain teams world wide.
- Collect, maintain and responsible for quality of master data.
- Act as the point of escalation in case of issues related to supply
- 5+ year experience in a similar role
- Good understanding of Planning
- Experience within an export environment is a must
- ERP knowledge
- Not afraid to take less popular decisions
- APICS / Lean experience is a big +
- Pharma/Food/FMCG experience
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Jeroen Zanting.
The Company
A fast growing multinational operating in the Pharmaceutical industry is looking for a driven Customer Service Manager. This is a challenging role with lots of responsibilities and room for continuous improvements!Does this sound interesting to you or do yo have questions? Do not hesitate and reply to this vacancy right away!
Role Description
- Lead, improve and develop a Global Customer Service team in a way that the agreed Customer Service levels of the internal and external customers are matched.- Implement Customer Service strategies
- Motivate and develop your team to improve performances
- If needed support the team with operational activities
- Deliver improvements to the Customer Service processes, systems and way of working by driving the Continuous Improvement agenda
Responsibilities
- Ensure a deep understanding of Planning decisions/impact for Customer Service teams for the upstream planning.- Execute the Supply Chain strategy and work close together with regional and local Supply Chain teams world wide.
- Collect, maintain and responsible for quality of master data.
- Act as the point of escalation in case of issues related to supply
Requirements
- Bachelor degree+ (Master degree is preferred)- 5+ year experience in a similar role
- Good understanding of Planning
- Experience within an export environment is a must
- ERP knowledge
- Not afraid to take less popular decisions
- APICS / Lean experience is a big +
- Pharma/Food/FMCG experience
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Jeroen Zanting.
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