Diebold Nixdorf has been present in Poalnd since 1990 with head office in Warsaw as well as regional services in Krakow, Katowice, Wroclaw and Szczecin.
What we need from you:
- working proficiency either in: English or French or Dutch or Italian or Russian or Spanish or Hungarian
- technical background, e.g. education in information electronics, mechanics and/or SW skills preferred
- PC literacy, especially usage of Microsoft Office package
- willingness to work in shift models, based on customer requirements
- knowledge of customer service principles and practices
- strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
We offer
- contract of employment (umowa o pracę)
- trainings from the first day of work
- international environment, people from all continents work in our office
- practical use of foreign languages – we work in 19 different languages
- 26 days of holiday regardless of seniority
- self-development and growth within the organization through internal recruitment process
- work full of challenges in a great team!
Level 1 Service Desk Agent (with languages)
Location: Warszawa, 02-226
Your tasks:
· answer inbound customer calls and e-mails, including detailed recording of the issue according to defined processes
· provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets
· answer "How do I questions" for dedicated hardware and software within the customer environment and perform software distribution to endpoints
· creating and updating the tickets in case of changes (cancelation, additional information)
· guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. password resets, SW configuration, etc.). If not successful inform customer about next steps