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Level 1 Service Desk Agent (with languages)

Diebold Nixdorf BPO Sp. z o.o..

Warszawa, 02-226, mazowieckie

Diebold Nixdorf BPO Sp. z o.o..
Diebold Nixdorf is one of the world's leaders in delivering payment technology and services for banks and trading companies. Diebold Nixdorf employs around 25 000 people in over 130 countries. Our installed devices amount to over 2 million ATMs and cash systems in 25 languages.

Diebold Nixdorf has been present in Poalnd since 1990 with head office in Warsaw as well as regional services in Krakow, Katowice, Wroclaw and Szczecin.

 

What we need from you:

 

  • working proficiency either in:  English or French or Dutch or Italian or Russian or Spanish or Hungarian
  • technical background, e.g. education in information electronics, mechanics and/or SW skills preferred
  • PC literacy, especially usage of Microsoft Office package
  • willingness to work in shift models, based on customer requirements
  • knowledge of customer service principles and practices
  • strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone

 

 

 We offer

 

  • contract of employment (umowa o pracę)
  • trainings from the first day of work
  • international environment, people from all continents work in our office
  • practical use of foreign languages – we work in 19 different languages
  • 26 days of holiday regardless of seniority
  • self-development and growth within the organization through internal recruitment process
  • work full of challenges in a great team!

 

 

Level 1 Service Desk Agent (with languages)

Location: Warszawa, 02-226

 

 

Your tasks:

 

·       answer inbound customer calls and e-mails, including detailed recording of the issue according to defined processes

 

·       provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets

 

·       answer "How do I questions" for dedicated hardware and software within the customer environment and perform software distribution to endpoints

 

·       creating and updating the tickets in case of changes (cancelation, additional information)

 

·       guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. password resets, SW configuration, etc.). If not successful inform customer about next steps

 

Please apply via the button on the right side of this job offer.

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