L2/L3 Support Specialist – Application Administrator
Location: WarszawaThe challenges waiting for you:
- Resolving requests and incidents related to the use of domain specific applications
- Keeping track of service records in accordance with ITIL and best company policy practices
- Shift based work in 24\5 mode (majority of shifts for EU Time Zone)
- Working with documentation (technical, SOP\TOP, guides)
- Collaboration with global IT support teams
Required skills:
- 2+ years of experience related to user and application support working on L2/L3
- Practical knowledge of ITIL's methodology and following processes - Access, Incident Management, Infrastructure Monitoring, Change Management, Problem Management for Oracle\Java based applications
- Practical knowledge of SQL at Support Analyst level
- Knowledge of Service Now or similar tools, JIRA
- Working specifically with Oracle databases
- Experience with technical documentation
- Hands-on experience of Linux systems
- Very good knowledge of English
Your benefits:
- You will join the Leader. With over 4 000 specialists, Sii is actually the fastest growing, most successful & undisputed number 1 IT & Engineering services company in Poland!
- You will work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
- We will guarantee you many career development opportunities, facilitated by our Job changer application which allows you to change a project, the area of your activity or a place of work
- You will cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
- You will work in Great Place to Work company with amazing atmosphere and authentic values. You will meet new fantastic friends here!
- We will support your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program
- We will invite you to awesome integration meetings, interest groups and meetups
- You will enjoy comfortable, top class, modernly designed office in the best location
Apply with the button on the right side