#

L2 Desktop Support Analyst

Hays Poland

Wroclaw, dolnośląskie

Hays Poland

L2 Desktop Support Analyst

Wroclaw
L2 Desktop Support Analyst
Wroclaw
NR REF.: 1139770

For our client - global investment banking organisation - we are looking for experienced L2 Support Analyst to join their Workplace Technology Support team located in Wrocław.

Duties:
  • To provide IT/Desktop support services to employees to ensure that all service levels are achieved.
  • To adhere to system procedures ensuring they are maintained in line with company's standards
  • To provide resource on systems projects
  • To procure IT hardware & software as required and record same in the asset register
  • To install and configure PC’s and network equipment
  • To ensure the stability, continuity and supportability of your responsible technical environment
  • To pro-actively build and maintain good working relationships with the Business, understanding individual department requirements to enhance the delivery of IT Services within corporate policies.
  • To understand configuration and functionality of site technology (including any space where technology is consumed)
  • To ensure that all systems procedures are clear, accurate and updated regularly
  • To suggest and assist in implementing improvements to operational procedures and technologies
  • Respond to escalations
  • Where appropriate, provide additional remote support to other regional sites

Key Skills/Experience Essential
  • Solid IT/IS experience
  • Experience in Banking IT environment (preferred)
  • Service Delivery focused with direct customer facing experiences.
  • Must have experience providing high level technical support in a very demanding environment
  • Must have experience in supporting demanding Business Users and External Clients
  • Must have in depth Microsoft Office support knowledge
  • Experience of remote admin tools, Windows 10 and Office M365, ServiceNow
  • Experience of LAN, WAN, MAN and Internet connectivity experience
  • Experience of multi-domain environments
  • Familiar with ITIL

If you are interested in - please send us your CV (in English) by "Apply" button.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi