L2 Desktop Support Analyst
Wroclaw L2 Desktop Support Analyst
Wroclaw
NR REF.: 1139770
For our client - global investment banking organisation - we are looking for experienced L2 Support Analyst to join their Workplace Technology Support team located in Wrocław.
Duties:
Key Skills/Experience Essential
If you are interested in - please send us your CV (in English) by "Apply" button.
Wroclaw
NR REF.: 1139770
For our client - global investment banking organisation - we are looking for experienced L2 Support Analyst to join their Workplace Technology Support team located in Wrocław.
Duties:
- To provide IT/Desktop support services to employees to ensure that all service levels are achieved.
- To adhere to system procedures ensuring they are maintained in line with company's standards
- To provide resource on systems projects
- To procure IT hardware & software as required and record same in the asset register
- To install and configure PC’s and network equipment
- To ensure the stability, continuity and supportability of your responsible technical environment
- To pro-actively build and maintain good working relationships with the Business, understanding individual department requirements to enhance the delivery of IT Services within corporate policies.
- To understand configuration and functionality of site technology (including any space where technology is consumed)
- To ensure that all systems procedures are clear, accurate and updated regularly
- To suggest and assist in implementing improvements to operational procedures and technologies
- Respond to escalations
- Where appropriate, provide additional remote support to other regional sites
Key Skills/Experience Essential
- Solid IT/IS experience
- Experience in Banking IT environment (preferred)
- Service Delivery focused with direct customer facing experiences.
- Must have experience providing high level technical support in a very demanding environment
- Must have experience in supporting demanding Business Users and External Clients
- Must have in depth Microsoft Office support knowledge
- Experience of remote admin tools, Windows 10 and Office M365, ServiceNow
- Experience of LAN, WAN, MAN and Internet connectivity experience
- Experience of multi-domain environments
- Familiar with ITIL
If you are interested in - please send us your CV (in English) by "Apply" button.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.