Look4IT to agencja zatrudnienia specjalizująca się w dostarczaniu jakościowych usług rekrutacyjnych w branży IT, posiadająca certyfikat numer 7880 wydany przez Marszałka Województwa Dolnośląskiego.
Obecnie szukamy osób na stanowisko:
L1 Support Engineer
Miejsce pracy: WrocławOur client is a finance software specialist focused on equipping Chief Financial Officers to achieve their strategies and ambitions. With their team of 300, they continue to win against the big technology mega-vendors at many of the world’s leading banking, insurance and telecom companies.
Many CFOs, financial controllers and finance change specialists firms see the opportunity to help drive profitable growth at their companies. They bring together finance domain expertise, innovative software products and laser-sharp focus on the CFO’s needs to solve problems that their competitors can’t.
Responsibilities:
- We are seeking a versatile, self-motivated candidate who will be responsible for providing an exceptional client support;
- the level 1 Support Engineer should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
Requirements
- Educated to at least Bachelor’s degree (graduates also welcome);
- analytical mind-set;
- can demonstrate customer-focussed/customer service skills;
- has a problem-solving atitude;
- possess excellent interpersonal skills;
- at least B2 level of English
- the ideal candidate is resourceful and self-motivated.
Nice to have:
- Experience with relational databases;
- knowledge of Unix/Linux operating systems and tool;
- knowledge of programming languages or some programming experience would be a big plus.
SLS responsibilities include:
- Maintain a high level of client satisfaction;
- obtain detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques.
- replicate, investigate, and diagnose issues. Document issues for further diagnostic of root cause isolation when needed.
- identify known issues and document for the whole support team.
The role will require the following working hours:
- Needs to cover mainly day shifts (10:00 – 18:00) but covering night shifts (18:00 – 02:00 or 02:00 – 10:00) may be required;
- cover on weekends may be required (min. 1 weekend per month) as well as on public holidays.
Benefits
- Competitive Salary;
- profit related bonus;
- ability to purchase company shares on preferential terms;
- private healthcare (for employee and family);
- life and disability insurance;
- social fund (multisport card, gift card for Christmas & Easter);
- english lessons during working hours;
- training budget;
- chillout room, board games, PS4;
- fresh fruits, tea and coffee;
- work from home options;
- social committee activities.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
