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L1 Support Administrator with German/Spanish

Hays Poland

Gdańsk, pomorskie

Hays Poland

L1 Support Administrator with German/Spanish

Gdańsk
L1 Support Administrator with German/Spanish
Gdańsk
NR REF.: 1108279

An attractive work place in the Global Business Services, based in Gdansk, Poland. The organization delivers high quality multi-functional services, provides expertise and ensures a continuous improvement of the process portfolio. We are searching for an L1 Support Administrator with German/Spanish/French,who takes ownership of issues, service requests and demonstrates strong problem solving having the positive client experience as focus.

In this position, your main duties may include but are not limited to the following:
  • Provide highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
  • Strive for a high 1st level support solution rate to gain high level of user satisfaction
  • Inform pro-actively IT users about the status of their request and if necessary coordinate with other teams involved according to the urgency of the request
  • Capture and update requests in the corresponding ticketing system (change order, incident or requests)
  • Document problem solutions and continuous maintenance of internal knowledge database

REQUIREMENTS:
  • IT knowledge and working experience for at least 1 year (Office365, SAP, User & Password Management, Client Hardware, Network, Desktop Application, iOS, Web Browser and Operating System)
  • Fluency in English (speaking and writing)
  • German/French- at least B2 level
  • Takes ownership for issues and follows through to solution for user
  • Customer service orientation
  • Solution delivery orientation
  • Always friendly and professional communication towards customer
  • Quick understanding of customer needs

WHAT WE OFFER
Working in the Global IT Service Desk Operations is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity. Furthermore, we offer a range of development opportunities to help you reach your full potential. Does this sound like you? If so, we look forward to receiving your online application.
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Hays Poland

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