Key Account Customer Service Specialist (UK region)
Katowice Key Account Customer Service Specialist (UK region)
Katowice
NR REF.: 1105700
Hays is recruiting for one of his clients – Guardian Industries - manufacturer of float, coated and fabricated glass products.
We are looking for candidates interested in a position as Customer Service Specialist (Key Accounts) with excellent knowledge of English.
Responsibilities:
Qualifications:
Qualifications:
Katowice
NR REF.: 1105700
Hays is recruiting for one of his clients – Guardian Industries - manufacturer of float, coated and fabricated glass products.
We are looking for candidates interested in a position as Customer Service Specialist (Key Accounts) with excellent knowledge of English.
Responsibilities:
- Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Understand & anticipate the needs and requirements of key customers
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Ability to effectively question or challenge the status quo
- You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
- Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
- Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
- Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
- Seek ways to continuously improve ways of working, automate processes and system solutions.
Qualifications:
- Fluent spoken and written English. Polish language is desirable. Any other language is a plus.
- Strong customer focus and service mindset
- Strong communication and interpersonal skills with aptitude in building relationships
- Effective organizational skills
- Ability in problem-solving and negotiation
- Must be proactive, customer focused and results oriented
- Bachelor’s degree
- Leadership potential
- Experience within a Customer Service role is desirable
- Advanced PC skills in Microsoft Excel, Word, PowerPoint
Qualifications:
- Fluent spoken and written English. Polish language is desirable. Any other language is a plus.
- Strong customer focus and service mindset
- Strong communication and interpersonal skills with aptitude in building relationships
- Effective organizational skills
- Ability in problem-solving and negotiation
- Must be proactive, customer focused and results oriented
- Bachelor’s degree
- Leadership potential
- Experience within a Customer Service role is desirable
- Advanced PC skills in Microsoft Excel, Word, PowerPoint
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