Junior Order Management Specialist English Speaker
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Katowice we are looking for candidates for the position of:
Job description
- Support end-to-end customer orders process via telephone and email
- Receive and qualify customer purchase orders
- Ensure correct pricing and processing approvals of price exceptions
- Clear order payment status
- Create and transmit packing list
- Support Logistics department for on time delivery
- Handle product returns, warranty claims and customer complaints
- Ensure on-time order closure and invoicing
- Archive all order-related documents
Candidate’s profile
- Very good knowledge of English
- Analytical skills
- Very good customer service skills
- Excellent written and oral communication skills
- Proactive and initiative taking attitude
- Be organized and attentive to details
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
Interested candidates are invited to apply online.
