Junior HRConnect Consultant is responsible for supporting AbbVie employees and managers in processing and answering routine HR queries.
This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Zakres obowiązków
• Answers general questions via phone, chat or email and redirects misplaced enquiries.
• Leverages procedures, policy manuals, knowledge databases, other reference materials to answer employee and manager inquiries and resolve HR transactions.
• Guides Employee to case resolution.
• Guides Employee and Manager Self-Service transactions.
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
• Inputs data into Workday to transact on customer requests.
• Escalates Employee and Manager inquiries to Functional Specialists when specific, in-depth functional knowledge is required.
• Documents all employee inquiries, issues, and transactions in case management tools as required.
• Participates in continuous improvement workshops and projects as required.
• Bachelor degree with a concentration in HR preferred.
• 1-3 years of customer service / call center experience required.
• Strong written and oral communication skills, in English (min. C1 level).
• Very good knowledge of French / German / Italian / Russian / Spanish or German (min. C1 level) required.
• Strong customer service and interpersonal skills.
• Familiar with HR service and processes as well as HRIS tools and systems.
• Able to navigate computerized data entry systems and other relevant applications.
• Able to follow standard procedures and processes.
• Ability to handle confidential and sensitive information.
AbbVie is a global biopharmaceutical company aiming to develop ad... Rozwiń
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