Junior Customer Service Specialist
The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.
Client Details
The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.
Description
- Process Expertise & Business Partnership
- Process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
- Generate and distribute invoices to customers
- Manage, track and resolve customer disputes regarding billings, credits or payments, including completing outbound calls to established customers, coordinating with O2C AR or Supply Chain teams and escalating disputes to the Manager where applicable.
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members
Profile
- Customer oriented approach
- Experience in O2C or Finance function, knowledge of credit management & customer service will be an asset
- Experience with SAP O2C Module will be an asset
- Working knowledge of MS Excel, Word, Outlook and PowerPoint
- Fluency in English, additional foreign language will be an asset
- University degree or pending studies
Job Offer
- Great office location - downtown Warsaw
- Flexible working time
- Home office (currently applicable everyday)
- Private medical care
- Group insurance
- Benefit bonus
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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