IT Technical Support - Desktop Analyst

Who are we looking for?

Before you start our induction training we will check if you:

• are well motivated team player with ability to work under pressure and in changing environment
• are able to work with minimum supervision and perform under pressure to tight deadlines
• are able to work effectively and flexibly in a small team
• have well structured multi-tasking skill
• have attention to details
• have proactive and ‘can do’ attitude

Essential:

• Good English language skills (B2)
• Excellent knowledge of Windows 7 and Windows 10
• Good knowledge of MS Office 365
• Basic knowledge of and experience in troubleshooting networking issues
• Basic knowledge of Active Directory
• Basic knowledge of Microsoft Server systems
• Experience in customer care
• Basic ITIL knowledge
• Willing to work in shifts during regular office opening hours
• Willing to work outside office opening hours by occasion
• Willing to travel to other office locations

Nice to have:

• At least BSc degree in ITC or similar
• IT Hardware knowledge
• Apple Mac OS knowledge is a plus

What will you do?

• 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
• REMEDY (ITSM) call registration or other ticket registration system
• H/W break fix and maintenance
• Paperwork for asset & finance management
• PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
• PC and PC supply provisioning

Who will you be working with?

We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world.

What we offer?

Atmosphere

• Working with great people and in legendary atmosphere
• No formal dress code
• Annual family picnics
• Unforgettable integrational events
• Employee volunteering opportunities and interesting CSR projects
• We value and respect diversity in terms of gender, nationality, roles, age, interests
• Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
• Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

Development

• Development in expert or leader competencies
• Broad training offer with possible co-funding
• Access to MIT Sloan Management Review Polska knowledge base
• Introduction plan for new employees and Buddy Initiative
• A wide range of instructor-led and e-learning trainings
• Co-financing for post-graduate studies and courses
• Many companies under one roof / internal headhunters
• Internal development events: conferences, meetings, communities
• Education First platform for learning English online

Benefits

• Bonuses, including those for new employees recommendation
• Additional life insurance
• Access to MyAudiobooks - Entertainment and personal growth in audio version
• Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
• Disability inclusion, assistive technologies, reasonable accommodations
• Private medical care for you and your family
• Bicycle parking and carpooling options
• Free coffee, water, milk and wide range of teas
• Anti-smog plants in offices
• Car leasing