IT Support
Gdansk IT Support
Gdansk
NR REF.: 1120923
For our client, Maersk Drilling Poland company newly established in Gdańsk ,we are currently looking for IT Support.
The IT Support role governs IT on a shore based location. He/she is responsible for the overall IT delivery to the unit. This includes ensuring minimal downtime, maximum performance and handling any changes to ensure that they are aligned with the IT strategy and IT standards. This position also engages, supports and trains MD employees with high service professionalism at all times in matters of IT assistance. As part of the IT Support role, he/she will be responsible to ensure that all IT equipment used by the employees in local office is always available and working to the highest performance standards. Further, IT Specialist manages the IT assets, such as printers, PCs, TVs and projectors on units and shore bases and has the responsibility to adhere to and track support contracts and agreements.
Main areas of responsibility:
Qualification requirements:
Network support (Networking and LAN, hardware and Cisco OS)
Networking and server hardware
Active Directory
MS Windows 7
MS Office 2013
MS Lync Telephony
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdansk
NR REF.: 1120923
For our client, Maersk Drilling Poland company newly established in Gdańsk ,we are currently looking for IT Support.
The IT Support role governs IT on a shore based location. He/she is responsible for the overall IT delivery to the unit. This includes ensuring minimal downtime, maximum performance and handling any changes to ensure that they are aligned with the IT strategy and IT standards. This position also engages, supports and trains MD employees with high service professionalism at all times in matters of IT assistance. As part of the IT Support role, he/she will be responsible to ensure that all IT equipment used by the employees in local office is always available and working to the highest performance standards. Further, IT Specialist manages the IT assets, such as printers, PCs, TVs and projectors on units and shore bases and has the responsibility to adhere to and track support contracts and agreements.
Main areas of responsibility:
- The IT Support must act as primary interface between the unit and the MD IT department. He/she must build trust and personal relations with the offshore and shore based personnel and leaders, was well as with the Onshore Rig Teams
- He/she should be able to understand the business on the unit to such a level that he/she can assist the unit with any – existing or future – IT solutions. He/she should be able to translate business requirements to IT requirements.
- Likewise, he/she should be able to identify any changed requirements in order to change the delivery with the goal of either cost savings or better fulfilment
- The IT Support must identify stakeholders and keep them informed and collaborate with them as needed
- Subject matter experts
- Act as escalation point in case of urgent or severe IT incidents
- This means that any incident registered with service desk is deemed important by the unit should be reported (preferably by phone) to the IT Support, who will then coordinate the solution of the incident
- RCA and Problem Management Driver
- The IT Support should drive root cause analyses on behalf of the unit when major or sever incidents have occurred.
- Provide professional and top quartile service and support experience for all Maersk Drilling IT users
- Continual improvements of user interfaces for all MDITs IT services (e.g., self-help, hardware ordering, support tools, meeting rooms and AV equipment)
- Ensure that emergency rooms, meeting rooms and Local IT offices are clean, tidy and presentable and that equipment is frequency tested and working
- Keep cost low by adhering to lifecycle governance principles for all HW and aim to repair rather than replace
- Review and approve invoices for in scope HW and service agreements
Qualification requirements:
- Bachelor’s degree in Computer Science or similar field or equivalent experience
- Excellent and experienced people skills
- ITIL Foundation or similar process framework experience for more than 1 year
- Proactive, identifying issues before they become problems and capable of following a task all the way to the end
- Excellent English skills, spoken and written
- Quality conscious, structured, service professional
- ServiceNow experience (ITSM tool)
- Knowledge within +4 of the following technologies:
Network support (Networking and LAN, hardware and Cisco OS)
Networking and server hardware
Active Directory
MS Windows 7
MS Office 2013
MS Lync Telephony
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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