IT Support Specialist
Bucharest, Romania IT Support Specialist
Bucharest, Romania
NR REF.: 1121600
Your new company
Our client is one of the largest design and consulting american company in the world, operating in over 150 countries.
A new SSC, in the heart of Bucharest (Romana Square) were key finance functions will be migrated.
Your new role
- Develop knowledge of IT activities in employing organization, external to own function.
- Systems installation/ decommissioning – install/remove/support hardware and/or software, and associated connections, using supplied installation instructions and tools.
- Application support - assist in the investigation and resolution of issues relating to applications.
- IT Operations - carry out agreed operational procedures of a routine nature.
- HelpDesk and incident management - receives and handles requests for support following agreed procedures.
- Escalating support calls as prescribed by the escalation procedure and within the service level agreement.
- Assist local network installation projects, including cabling and patching
- Assist network server support and maintenance procedures
- Assist in the maintenance and administration of telephone systems
- Assist in local project implementation, such as technology refresh, rollouts and project work
- Executes office moves
- Proactively engage, establish and build relationships with the key stakeholders within EMIA IT and IT outsourcing partner.
- Carry out regular quality reviews of call logs to ensure they meet the expected standards.
- Carry out IT support within GBS, ensuring support tickets are completed in a timely manner.
What you'll need to succeed
Technology experience in IT desktop/remote support solutions and end-user computing at enterprise level including:
- Windows 7/10 – advanced level
- PC hardware faultfinding, repair and maintenance
- Microsoft Office - all current versions
- SCCM (technology understanding to be able to escalate properly)
- Microsoft Teams /Cisco Jabber management
- Microsoft Windows Server 2008 and above (advanced understanding to be able to escalate properly)
- Active Directory above (advanced understanding to be able to escalate properly)
- Experience with Autodesk Products is a plus
- Experience with Bentley Products is a plus
Fluent English
What you'll get in return
- You will work in the center of Bucharest
- Be part of a brand new Shared Service Center
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Bucharest, Romania
NR REF.: 1121600
Your new company
Our client is one of the largest design and consulting american company in the world, operating in over 150 countries.
A new SSC, in the heart of Bucharest (Romana Square) were key finance functions will be migrated.
Your new role
- Develop knowledge of IT activities in employing organization, external to own function.
- Systems installation/ decommissioning – install/remove/support hardware and/or software, and associated connections, using supplied installation instructions and tools.
- Application support - assist in the investigation and resolution of issues relating to applications.
- IT Operations - carry out agreed operational procedures of a routine nature.
- HelpDesk and incident management - receives and handles requests for support following agreed procedures.
- Escalating support calls as prescribed by the escalation procedure and within the service level agreement.
- Assist local network installation projects, including cabling and patching
- Assist network server support and maintenance procedures
- Assist in the maintenance and administration of telephone systems
- Assist in local project implementation, such as technology refresh, rollouts and project work
- Executes office moves
- Proactively engage, establish and build relationships with the key stakeholders within EMIA IT and IT outsourcing partner.
- Carry out regular quality reviews of call logs to ensure they meet the expected standards.
- Carry out IT support within GBS, ensuring support tickets are completed in a timely manner.
What you'll need to succeed
Technology experience in IT desktop/remote support solutions and end-user computing at enterprise level including:
- Windows 7/10 – advanced level
- PC hardware faultfinding, repair and maintenance
- Microsoft Office - all current versions
- SCCM (technology understanding to be able to escalate properly)
- Microsoft Teams /Cisco Jabber management
- Microsoft Windows Server 2008 and above (advanced understanding to be able to escalate properly)
- Active Directory above (advanced understanding to be able to escalate properly)
- Experience with Autodesk Products is a plus
- Experience with Bentley Products is a plus
Fluent English
What you'll get in return
- You will work in the center of Bucharest
- Be part of a brand new Shared Service Center
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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