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IT Support Specialist (1st line) with German

Hays Poland

Wrocław, dolnośląskie

Hays Poland

IT Support Specialist (1st line) with German

Wrocław
IT Support Specialist (1st line) with German
Wrocław
NR REF.: 1122017

Your new company

For our client, international company operating within automotive industry, we are looking for 1st Line Support IT Specialist with German and English language to work in their Wrocław office.

Your new role

As 1st Line Support IT Specialist you’ll be responsible for supporting (by Mail, Web, Call) internal users with hardware and software related issues, and ensuring incidents and requests are accurately handled. On this position you’ll be working on further development and maintenance of existing knowledge database. Moreover, collaborating with various projects & stakeholders you’ll be identifying service improvement opportunities to key service management.

What you'll need to succeed

• Fluent German and communicative English
• Experience in a Help Desk/Service Desk or Customer Service role
• Basic skills in MS Windows + Office
• Customer and result orientation
• Teamwork, strong communication skills and flexibility
• Ability to think logically to analyse, troubleshoot and resolve complex issues
• Passion to learn new concepts, technologies and processes

What you'll get in return

• Competitive salary
• Cafeteria benefits, Multisport and Private Medical Care
• Group Insurance
• Opportunity to expand knowledge in IT field
• Language training course
• Free fruits, sweets and sandwiches day

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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