Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

IT Support Analyst

Location: Remote Poland
PROJECT DESCRIPTION

You'll be working in the TOC HR team in Krakow. We provide hands-on Level 2 production support of HR applications. This benefits our employees who are our customers. As an IT Support Analyst, you'll play an important role in working closely with the vendor, key stakeholders to plan and deliver cost optimized solutions, manage implementations, process improvement, automation and production support.


RESPONSIBILITIES
  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database

SKILLS

MUST
  • ideally 4-6 years of hands-on experience in IT support role within Financial services industry
  • proficient with Unix, Oracle, PL/SQL, Autosys, PEGA. Has worked on Jenkins/Jira/Maven
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services

NICE TO HAVE
  • exposure to Cloud technologies is added advantage.
  • good Knowledge of ITIL processes, knowledge of HR IT systems is an added advantage.
CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
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www.facebook.com/luxoft.poland

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