IT Support Analyst

You'll be working in the Investment Banking Operations team within Technology Operations Center (TOC) Application Support. The TOC Application Support covers both front-office and back-office functions. The TOC is chartered with ensuring stability of the production environment and is the gatekeeper that ensures that only properly tested and planned changes are implemented. Globally, the team is split into two groups; 1) the Level 2 Application Support group and 2) the Service Transition Team that provides Change and Release planning, deployment, and post implementation verification.

TOC IB Operations is a global team providing 24 * 5.5 support located in India, Singapore and US. They support highly critical back office functions such as settlement and confirmations, regulatory reporting, collateral valuations for various products within Investment Banking portfolio.

• serve as the IT Support Analyst for the Business application support within Technology Operations Center (TOC) team
• face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
• challenge the status quo and work to improve the support model used by the regional / global support teams
• provide incident, problem and event management according to ITIL standards
• ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery
• provide environment planning and ensure all end-of-life technologies have a remediation plan
• assist with work driver and alert reduction efforts across the application portfolio

Business skills:

• 5 to 8 years with an Investment Bank or financial institution working for a Level 2 support team
• Detailed knowledge of Securities, Collateral, Derivatives, FXMM and regulatory reporting applications and technologies
• Detailed knowledge of Post Trade regulatory reporting commitments, timelines, understanding related to MiFID, Dodd Frank, SIX and various global regulators

Technical Skills

• solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies
• Solid knowledge on Kafka Confluent, Elastic Search, Flink and Kibana
• Solid knowledge on Microsoft Cloud Azure platform and known the concepts of Dockers and Containers
• Solid Understanding of Java architecture and technical expertise to resolve issues related to those technologies.

Process and Soft Skills

• a natural ability to solve complex issues and lead complex technical projects
• solid stakeholder management and relationship skills
• a continuous improvement mindset with proven success in this area
• a complete understanding of the ITIL Service Framework (incident, problem, release and event management

You are:

• an effective leader that has managed technical people under a follow-the-sun support model
• a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences
• a proven incident & crisis manager with the ability to perform under pressure

• Knowledge on onboarding the applications into the Cloud platforms will be added advantage.

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world