IT Support Analyst
Kraków IT Support Analyst
Kraków
NR REF.: 1133351
Your new company
For our Client, well-known company from financial industry located in Kraków we are looking for a person interested in the role of IT Support Analyst.
Your new role
Working within a 24/7 Global Production Support team, the role of IT Support Analyst is to assist with the day-to-day Operations of batches hosted from zSeries/iSeries/Distributed systems The job holder will assist with monitoring, investigation and remediation of batch issues in production. The role will involve interfacing with a range of different technologies and business stakeholders to ensure all the alerts and issues are suitably supported and remain stable within the production environment.
Key Accountabilities:
1. Delivery
What you'll need to succeed
What you'll get in return
Our Client offers stable job in professional team and interesting path of career in an international organization as well as consistent scope of responsibilities and benefit package including Multisport Card, private medical and dental health care, life insurance and internal training events and workshops.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1133351
Your new company
For our Client, well-known company from financial industry located in Kraków we are looking for a person interested in the role of IT Support Analyst.
Your new role
Working within a 24/7 Global Production Support team, the role of IT Support Analyst is to assist with the day-to-day Operations of batches hosted from zSeries/iSeries/Distributed systems The job holder will assist with monitoring, investigation and remediation of batch issues in production. The role will involve interfacing with a range of different technologies and business stakeholders to ensure all the alerts and issues are suitably supported and remain stable within the production environment.
Key Accountabilities:
1. Delivery
- Deliver solution/tasks as per procedures and as applicable to business requirements in line with best practice
- Demonstrate efficiency in managing & delivering tasks independently with minimal supervision
- Deliver solution/tasks with demonstration of Technical knowledge (e.g. alerts, adhoc request – as relevant)
- Support Service Quality putting in place procedures/fixes to avoid repeat incidents.
- Demonstrate a flexible approach to accommodate change requests
- The job holder will be expected to demonstrate effective communication skills with Key Stakeholders, both written and verbal.
- Provide timely and accurate status updates on any issues or work requests.
- Understanding of functional requirements and translation of business requirements into technical specifications
- Participate in crisis calls as applicable
- Proactively identify problem situations and resolve to give maximum customer satisfaction
- Escalation used only where necessary, appropriate measures are taken to improve and
- sustain high quality of delivery and prevent recurrence
- Brainstorm with team leaders and peers on emerging technology trends, ask the right questions, clarify from teams and ensure that critical issues are surfaced and considered
What you'll need to succeed
- Ability to work with a sense of urgency in an aggressive, multi-tasking environment
- Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
- Able to develop positive relationships. Establish a rapport with customers & achieve mutual trust and respect.
- Ability to work to strict deadlines and under pressure, deal with competing priorities
- Excellent decision making & problem solving skills. Excellent organizational & prioritizing skills.
- Good understanding of Service Management Processes of Incident Management, Change Management and Problem Management
- Experience of working within an IT Environment
- Experience of working in any of the systems of zSeries/iSeries/Distributed platforms
- Experience of using any Workload Automation or Scheduling Products like Control-M/ TWSz/CA-7
- Basic knowledge of Source Control tools like CA-Endevor
- Basic knowledge of monitoring and automation products such as OpsMVS.
- Basic knowledge of Databases like DB2, Oracle
What you'll get in return
Our Client offers stable job in professional team and interesting path of career in an international organization as well as consistent scope of responsibilities and benefit package including Multisport Card, private medical and dental health care, life insurance and internal training events and workshops.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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