HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:
IT Support Analyst with German
Responsibilities:
• Providing technical support to internal users with a focus on delivering excellent customer experience,; Resolving a high percentage of calls at first point of contact through the use of the knowledge base/ any other; knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate;;
• Understanding the customer’s issue and ensure that a resolution is provided in a timely and effective manner,;
• Ensuring that the ticket kickback/errors are maintained low,;
• Focus on identifying projects/opportunities for process improvement to eliminate calls..
Requirements:
• Good German and English Language written and spoken,;
• Proficient in MS Office tools,;
• Knowledge of desktop setup and hardware tools,;
• Excellent verbal and written communication skills,;
• Open to working shifting schedules,;
• Quick learning ability with the willingness to adapt to a wide range of situations,;
• Ability to work against challenging targets and thrive in a team environment..
We offer:
• Stable job in professional team,;
• Interesting path of career in an international organization,;
• Consistent scope of responsibilities,;
• Private health care, employees’ benefits.
