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IT Support Analyst with German & English- PART-TIME

HCL Poland Sp. z o.o.

Kraków, Zabierzów, małopolskie

HCL Poland Sp. z o.o.
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
Due to our growing business needs we are looking for:

IT Support Analyst with German & English- PART-TIME

Workplace: Kraków, Zabierzów

Role, responsibilities, and skill sets:

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Work closely with support staff to obtain technical knowledge and to permanently solve Difficult problems.

Working hours:

  • from 7/8 am till 11/12 noon or else from 1/2 pm till 4/5 pm.

Technical Requirements:

  • Windows Operating systems
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge - Desktop, Laptop Peripheral devices (printers, scanners)

Eligibility Criteria

  • Fluent German & very good English (B2 & above min.)
  • We are looking for candidates with or without experience.

We offer:

  • Life insurance
  • Private medical healthcare
  • MultiSport Card
  • Lunch & leisure vouchers
  • Clear career path in a growing multinational organization
Please apply with the Apply button on the right side of this job offer.

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