IT Support Analyst (Splunk)

You'll be working in the Splunk team. We provide level 2/3 technical and business support for our Splunk/ELK customers. As a Splunk/ELK expert, you'll play an important role in keep our Splunk/ELK technical environment available and performant for our customers. This includes ServiceNow, Netcool, AppDynamics, IPSoft, Moogsoft, Loom, to name just a few. The Splunk team is complemented by a broader team focused on Service Operations for various other tools supporting the ITIL processes.

• Support the Service & Product Manager across several technical domains
• Participate in different projects, including upgrade, migration or client related activities
• Ensure workflows, processes, tooling and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Create and enhance documentation and ability to train our clients globally.
• Efficient in working in an environment with multiple customers and prioritizing work to achieve department goals and meeting/exceeding customer expectations
• Strong knowledge on ITSI and other Splunk premium apps.
• Great communicator and able to work as part of a diverse, geographically dispersed team
• Assist internal users of Splunk in designing and maintaining production-quality dashboards
• Ability to dissect technical problems, analyze data, and recommend potential solutions
• Ability to tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
• Should be able to take the findings from solving problems and use them to drive product and service improvement
• Candidate should be able to understand and adapt to any constraints of a team they need help from or working under and work towards mutual understanding.

• ideally 3-5 years of hands-on experience with Splunk in a Linux and/or Windows OS environment
• expert as Splunk Admin handling support team
• proficient with software development tools, such as GitHub, JIRA, etc
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• willing to provide on-call support as required
• able to work as part of a global team interacting with client all over the world
• able to prioritize your own workload and work with minimal supervision where required

• previous experience with Cloud technologies specially in Azure are a plus.

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world