IT Support Analyst - Netcool
Location: WroclawDo you like to work and explore multiple, complex IT technologies? Are you a comfortable working with Global teams? Do you have proven ability to solve complex issues, covering both technical and business needs? We are looking for someone like that who can help us with the following key tasks.
Your team
In this role you are part of a high-performing team of Application Service Operations Experts. You will meet a committed, quality driven and very technical team understanding various tool in the IT for IT area.
The team is based in Poland and Switzerland. We are looking to strengthen our team in Poland by L2/L3 Application Support specialists who are focused on various other tools supporting the ITIL processes.
RESPONSIBILITIES
We're looking for a IT support analyst to:
- Provide L1/L2 technical support for various IT related applications. This includes tools like BigFix and AppDynamics
- Good troubleshooting skills to juggle complex issues involving different enterprise components
- Act as managing interface with L3/Engineering teams keeping track of these end2end issues until they are solved.
- Have a strong Service Delivery culture with the aim to provide the best service to our clients.
- Focus on Incidents and Requests to provide excellent support to our clients.
- Define workarounds for known errors, Document and initiate process improvements.
Your expertise
- Proactive team player in a global environment
- Ideally hands-on experience with Windows and UNIX environments.
- Strong English communication skills
- Experience with sustainable support processes and methods with strong Client focus.
- Ability to solve complex issues, good at problem statement analysis and solution design thinking
- Confident communicator that can explain technology to non-technical audiences
- Capable of understanding client needs and translating this into products and services
- Stays calm and keeps focused under pressure
SKILLS
MUST
ITIL, Windows Server, AppDynamics, Linux
- Experience working with Databases (MS SQL, Oracle, MySQL, etc)
- Experience producing reports based on multiple Data Sources (i.e. Tableau, MS SQL, Excel)
- Experience working with Automations/Scripting (Powershell, Python, Bash scripting, etc)
NICE TO HAVE
banking experience
CAREER AND PROFESSIONAL DEVELOPMENT- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
