- All stages in our recruitment process can be done remotely -
IT Support Analyst (Knowledge Manager/Technical Writer)
Location: Wroclaw PROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
TOC EUS Service Operations Management is a Global function provides support for different Operational Units including the Technology Service Desk the first point of contact for all the banks users for any issues they experience associated with their working environment, typically associated with, but not limited to the Global desk top products and applications used by the bank.
RESPONSIBILITIES
- Document new IT Services for end-user and Support staff using a content management tool
- Review and validate existing content with the respective service manager
- Analyze feedback, trends and ratings of the solutions and continuously improve the content in collaboration with stakeholders
- Promote knowledge sharing through the organization's operational business processes and systems
- To share good practice from staff, our membership and from elsewhere with colleagues and with members.
- Understands clients' needs and concerns; responds promptly and effectively to client needs; Customizes services and products as appropriate
- Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender
- Understand the fundamental ITIL Processes
SKILLS
MUST
- 2+ years of industry experience out of which at least 1 years in a Knowledge Manager role or support role.
- Good communications skills and expert planning skills. Should be able to transform the ideas of management and implement appropriate solutions in the organization
- Good analyzing skills and ability to transform it in content
- Excellent verbal and written technical documentation skills in English
- Excellent PC hardware/software troubleshooting skills (Windows 10 and Office 365) and knowledge on windows Profile management including local and roaming profiles
- Able to communicate clearly and effectively across all levels
- Excellent team player & Pro-active, positive personality and "can-do" attitude
- Strong learning capability and committed to self-development
- Able to adapt to changes and have flexibility in performing the knowledge management role
NICE TO HAVE
N/A
CAREER AND PROFESSIONAL DEVELOPMENT- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
