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IT Support Agent with German

WiPjobs

Katowice, Lublin,Opole, śląskie

Opis stanowiska pracy

Our Client is owning operations in Beijing, Shenzhen, Xi’an, Indonesia, Malaysia, USA, India and Singapore, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. Now opening a new hub in CEE between Poland and Czech Republic.

Job Responsibilities:

- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of hardware and software problems in L1 support for a variety of customers
- Answering questions about installation, operation, configuration, customization and usage of assigned products.
- Coordinating and active participating in the communication via phone, emails, chats with the client and professional technicians (L2 support)
- Recording and documentation of activities in an IT service management system

Wymagania

Job Requirement:

- Interest and passion for state of the art IT Systems, including hardware and software.
- Related work experience preferably in a Customer Service focused environment, IT Service Desk/Call Center environment experience a plus
- Working technical knowledge of Linux operating systems and basic network configurations preferred
- Working technical knowledge of server hardware technologies, including CPU/RAID/RAM/NICs/DIMMS.
- Ability to troubleshoot network related issues independently
- Ability to work in a 24/7 environment and working a swing shift.
- Fluent in English and German

Prezentacja firmy

WiPjobs focuses its business on qualified, professional and skill... Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:
04/07/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
15
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Zasadnicze zawodowe
Branża / kategoria:
Praca Call Center / Telemarketing, Praca Obsługa klienta, Praca IT - Konsulting

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