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Currently for our client, international Facility Services, we are looking for an experienced IT Service Manager!
IT Service ManagerMiejsce pracy: Wrocław
Responsibilities:
- Set a clear mission and deploy strategies focused towards that mission
- Set specific customer service standards
- Improve customer service experience, procedures, policies and standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Lead a global meeting service center support staff
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Develop service procedures, policies and standards
- Prepare the necessary reports and present it to the customer
- Recruit, mentor and develop customer service agents
- Control resources and utilise assets to achieve qualitative and quantitative targets
Requirements:
- Experience on similar position
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Fluent English
- Working knowledge of customer service software and tools
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- ITIL Foundation Knowledge
We offer:
- Full-time employment contract or B2B
- Medical insurance
- Life insurance
- Multisport
- Training and conferences
- Work in a professional, young team, working with passion
- Participation in the international challenging activities along with opportunity of implementing own ideas and improvements
- High class working tools
- Modern workplace
If You are looking for new challenges in IT/Telecom, I'm the right person to contact with.
Send CV and let me manage the rest.
Mail: katarzyna.rzepka@hrk.pl
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
