IT Service Desk
Miejsce pracy: Wrocław
Job Description:
• Answer user calls and register tickets in service applications
• Ask questions in order to understand and diagnose problems
• Provide telephone first level support using remote tools according to procedures
• Documentation any actions in ticketing system
• Escalate issues to upper levels if necessary
We offer:
• Full time job from Monday to Friday (no weekend or night shifts !)
• Permanent contract, attractive salary and benefits
• Intensive training before starting the job
• Interesting work with possibility to develop your technical and language skills
Requirements:
• Excellent Dutch and English (min.B2)-necessary
• Customer friendly attitude, patience, can-do approach
• Advanced computer use (Windows including command, MS Office, Outlook etc)
• Willingness and ability to learn new IT skills