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IT Service Desk Specialist – Scandinavian languages

Cyclad Sp. z o.o.

Warszawa, mazowieckie

Cyclad Sp. z o.o.

IT Service Desk Specialist – Scandinavian languages

Od: Cyclad Sp. z o.o.
Miejsce pracy: Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 10

Minimalne doświadczenie: Bez doświadczenia

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Konsulting

Cyclad Sp. z o.o.

For our Client – global industry leader, we are looking for an IT Service Desk Specialist – Scandinavian languages

Job specification:

  • Act as a Single Point of Contact for all IT Users
  • Log, categorize and prioritise all relevant incidents and service requests
  • Provide first level support in order to restore the service as quickly as possible
  • Properly allocate incidents and service requests to other Resolver groups
  • Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks

Requirements:

  • Knowledge of basic hardware and software products
  • Troubleshooting skills
  • Customer service orientation
  • Fluent written & spoken English and Norwegian/ Finnish/ Swedish language
  • Nice to have: working experience in providing IT Support
  • Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.) will be a plus
  • ITIL knowledge will be a plus

We offer:

  • Permanent contract
  • Benefits package including, among others medical care and participating in interesting events
  • Structured training and development program
  • Clear career path
  • Various challenges at work
  • Great atmosphere
  • Opportunity to participate in the employee volunteering program
  • Work for a global industry leader

In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.

Please enclose the following statement in your application:

„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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