Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch, Irwin, Lenox.
Our website: kariera.sbdinc.pl
For our Warszawa office, we're currently looking for a:
Our website: kariera.sbdinc.pl
For our Warszawa office, we're currently looking for a:
IT Service Desk Specialist - L2
Place of work: WarszawaGoal: to provide second level service desk support to Stanley Black&Decker end users globally.
Our 2nd level IT Helpdesk team works from Monday-Friday in a shift system (8-16, 10-18, 14-22), including selected bank hollidays.
Internal job title is IT Operations Analyst.
Responsibilities:
- Second level of English speaking Service Desk
- Remote IT support for internal end-users located globally (Americas, Europe & Middle East & Africa, Asia & Pacific)
- Shift system to provide coverage between 8 am and 10pm CET
- Resolve Level 2 end-user issues or escalate to relevant assignment groups as appropriate
- Performance will be measured to meet service level objectives
- Document and work in accordance with standard operating procedures.
Requirements:
- Complete fluency in English (other languages advantageous)
- At least 2 years of prior experience in an end-user / helpdesk support environment, IT studies are a plus
- Excellent knowledge of Windows 10 operating systems and administrative tools including registry manager, event viewer
- Experience supporting Microsoft Office (365), advanced knowledge of Outlook & Exchange
- Good understanding of Active Directory, experience administering user and computer objects
- Basic understanding of group policies, logon scripts, DFS
- Experience with SCCM
- Able to interact well with others and possess a clear understanding of customer service and support
- Excellent troubleshooting and problem solving ability
- Able to multitask and prioritize workload
- Willingness to learn new technologies and processes
We offer:
- New office near Rondo Daszyńskiego
- Employment contract
- Work in an international company, with many career opportunities
- Ambitious and motivating challenges
- Attractive development / training programs (IT & soft skills)
- Equipment: laptop with dual 22” monitors
- New office near Rondo Daszyńskiego, within 10 meters of the underground station, take a Virtual Walk
Please apply with the Apply button on the right side of this job offer.