Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
IT Service Desk Intern
Location: WarsawFor one of our clients, leading international law company, we are looking for…
IT Service Desk Intern
Company and position overview:
- International law company located in Warsaw expertise cross-border and regional corporate/M&A, banking, capital markets and real estate transactions
- Work in multinational and multilingual environment within Technology Service Delivery Department in located in Warsaw Shared Services
- Professional development program (various experiences, courses, trainings, certifications, post graduate studies etc.) refund
- Benefits package - Private medical care, Multisport, Public transport card, Travel Insurance, Annual Bonus, Integration Invents
- Home Office to be agreed with the manager
- Contract of Mandate
- Attractive office location
Key Function:
- Support of office and home-based IT hardware
- Resolve incidents, requests and questions communicated either over the telephone, chat Self Service and e-mail
- Development and maintenance knowledge in relation to business applications and a knowledge base for any aspects specific to remote offices to enhance the overall level of service provision
- Support 1st line application include incident and problem identification, analysis and resolution or escalation when unavoidable
Requirements:
- Telephone support and solve problem
- Good analytical skills, oral and written communications
- Fluent English
