Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
You will be a good match if you:
- Have excellent verbal and written communication skills
- Have fluent written / spoken English and French or German or Italian or Spanish
- Have solid teamwork and communication / information sharing skills
- Have previous experience in working directly with the customers
As a part of our team, you will be responsible for:
- Providing 1st line support for employees
- Accepting and logs authorized calls by phone, web, mail, or other authorized means
- Categorizing and prioritaze all incidents and service requests arriving on the Global Service Desk queue, either resolving them directly or re-assigning them to other support teams as required
- Updating existing incidents and requests records active in the incident management system
- Understanding service levels and executes tasks accordingly
- Providing internal and external communication of incident/request status, engaging next level support when required
- Coordinating incident resolution and service request completion with various workgroups
- Ensuring phone coverage in shift patterns
- Providing all internal clients with a dedicated, positive and efficient service at all times.
- Adherencing to process and procedures to maintain quality and professionalism
- Cooperating with partners located over the whole globe
Our offer:
- You can choose how to work (tools, methods)
- Comfortable employment model (you choose type of agreement)
- No dress code
- Work life balance - flexible hours and home office
- Best coffee in town
- Your health taken care of (Medicover & Mulitisport)
- Fresh fruits
- Training program
- Learning from other experts
- No stiff structure
