Dziękujemy za korzystanie z infoPraca. Data wydruku 20/02/2018.
Oferta wyróżniona

IT Service Desk Analyst with Spanish and Portugeese

Gdańsk, pomorskie

Devire

Opis stanowiska pracy

Twoja przyszła Firma / Your future Company

For our client, well-known company providing outsourcing services, we are looking for a team of IT Service Desk Analyst with Spanish and Portugeese. We can offer you a competitive salary (around 700-800 PLN/DAY) and contract via devire for1 year. You will be responsible for providing first- and second-line processes and technical support to internal staff of the company. You will be recognized as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems will be your daily basis. You will provide support for basic incident resolution and requests reported. We offer:

  • B2B contract via devire (with salary 700-800 PLN/DAY),
  • 1 year contract with extension possibility,
  • Private health care,
  • MultiSport Card,
  • You will take part in creating new workplace in Gdansk

You can find your responsibilities listed below:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
  • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
  • Identifying the issue and categorizing/prioritizing the incident and service requests
  • Take ownership of the user problems and follow up the status of the problems on behalf of the user and communicate progress in a timely manner
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Being compliant to all process and procedures

We are looking for candidates who:

  • Speak fluent English and Spanish and Portugeese,
  • Have At least 0.5 year of previous IT Service Desk and/or Call Centre experience is required
  • Are Available to work in 24*7 rotational shifts
  • Have an ITIL Foundation Certification (is preferable but not essential)
  • Have technical knowledge on troubleshooting Windows/MAC OS and Office applications (is preferable but not essential)

IT Service Desk Analyst with Spanish and Portugeese

Miejsce pracy / Location Gdańsk

Prezentacja firmy

Devire to międzynarodowa firma rekrutacyjna, założona w Londynie w 1987 roku. Od 20 lat... reprezentujemy wiodących pracodawców na rynku europejskim prowadząc dla nich kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry.

Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
19/02/2018
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca IT - Programowanie / Analizy
do góry