IT Operations Manager (with English and German)
Poznań IT Operations Manager (with English and German)
Poznań
NR REF.: 1119019
We are looking for an experienced Operations Manager who will manage the delivery team in Poznan. You will work closely with Poznan delivery center senior management, the client and colleagues across company. You and HR will drive employee development plans As Operation Manager, you will be in daily communication with the team leaders and team members. We expect you to be able to act proactively to ensure smooth service delivery and effective teamwork. Ultimately, you should lead by example and engage the team to reach goals.
YOUR RESPONSIBILITY:
Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team;Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements;Create content accurate service reports and management reports. Use all CC tools that are relevant for your role;Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers of the and the process downers;Own service review meetings with service management and the customer or ensures regular participation in these meetings;Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer;Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities;Develop, document and introduce service agreements with the customer;Identify business opportunities with Service Management and the customer;Ensure that all billing and invoicing is done on time based on time and material
EXPERIENCE:
Proven work experience in Service Delivery in international organization, team management;Excellent customer management skills;In-depth knowledge of performance metrics;Excellent communication and leadership skills;Demonstrated Decision-making skills in dynamic environment;Strong coordination skills to work activity for self and others;Excellent administrative skills and ability to analyses data and produce data driven actions;German and English language is a must
JOB OFFER
Permanent employment, relocation bonus, innovative projects, private healthcare, sport card, attractive office in Poznań, financial bonuses, opportunity to further develop inside the company
Poznań
NR REF.: 1119019
We are looking for an experienced Operations Manager who will manage the delivery team in Poznan. You will work closely with Poznan delivery center senior management, the client and colleagues across company. You and HR will drive employee development plans As Operation Manager, you will be in daily communication with the team leaders and team members. We expect you to be able to act proactively to ensure smooth service delivery and effective teamwork. Ultimately, you should lead by example and engage the team to reach goals.
YOUR RESPONSIBILITY:
Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team;Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements;Create content accurate service reports and management reports. Use all CC tools that are relevant for your role;Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers of the and the process downers;Own service review meetings with service management and the customer or ensures regular participation in these meetings;Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer;Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities;Develop, document and introduce service agreements with the customer;Identify business opportunities with Service Management and the customer;Ensure that all billing and invoicing is done on time based on time and material
EXPERIENCE:
Proven work experience in Service Delivery in international organization, team management;Excellent customer management skills;In-depth knowledge of performance metrics;Excellent communication and leadership skills;Demonstrated Decision-making skills in dynamic environment;Strong coordination skills to work activity for self and others;Excellent administrative skills and ability to analyses data and produce data driven actions;German and English language is a must
JOB OFFER
Permanent employment, relocation bonus, innovative projects, private healthcare, sport card, attractive office in Poznań, financial bonuses, opportunity to further develop inside the company
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