For our Client, one of the most stable SSC in the market, we are looking for a Candidate for the position of IT Operations Analyst.
IT Operations Analyst
Kraków- onsite training giving you the opportunity to learn, grow and shape your career,
- private medical care for you and your family,
- lunch subsidy for our onsite canteen,
- social events such as family events, charity auctions,
- attractive remuneration based on your experience and skills, other financial benefits such as an annual and Christmas bonus,
- comfortable working environment (Library, relaxation area, casual dress code, air purifie,
- hybrid model of work.
- under direct supervision and responsible for providing IT support to end users
- use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- using remote control software, you will provide onsite and cross-border support across the (EU).
- conduct regular interaction with IT users using basic customer service skills and communication skills
- work collaboratively with project team members and other support functions on activities related to IT
- liaise with partners and vendors on IT related user support
- conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained
- perform basic incident and problem analysis as required to resolve incidents and requests
- perform hardware and software change requests as assigned
- perform implementation support as required
- attend end user meetings as requested to provide local support to users
- work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- install and maintain local infrastructure as required
- degree and or relevant qualification in technical field and at least 2 years of IT experience including 1 year in a technical customer support role,
- very good English and Polish language skills.
Solid familiarity with desktop applications, including the following:
- MS O365
- Windows 10
- Mobile Phone Support (Android & iOS),
- Remote Software like Bomgar,
- ITIL processes and ticketing systems (Service Now),
- Local client configurations including, MS Intune, SAP GUI,
- VPN, remote/wireless access connectivity configuration and maintenance,
- Knowing of and covering systems like PrinterLogic, SafeQ, is preferable.
Well developed skills in the following areas:
- Customer Focus service skills, you will work with top level-management
- Basic troubleshooting and problem analysis
- Good oral and written communications in English.
- Presentation skills
- Willing to follow instructions and procedures
- Team oriented.
Agencja zatrudnienia – nr wpisu 47
