BuroHappold Engineering’s Warsaw team are widely acknowledged to be at the forefront of innovation in the European construction industry. Our engineers, designers and technicians are creative, lateral thinkers who passionately deliver a portfolio of exciting projects – including the Copernicus Science Centre, Q22, Wilenska Metro Station, Museum of Modern Art in Wroclaw and the Polish Embassy in Berlin.
The purpose of the role is to provide IT support to users within the business, primarily within Warsaw, but with a Global responsibility as required. This role covers a number of responsibilities that will be carried out in accordance with a rota defined by the Global IT Service Manager.
IT Officer / Informatyk
WarszawaAbout you:
- First degree related to Information Technology or comparable qualification
- Fluent in Polish and very good English skills
- Basic IT knowledge
- Willingness to develop new IT skills
- Strong organisational skills with ability to prioritise effectively
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with Service Desk or Local IT support would be an asset, but not required
- Previous experience with remote support including troubleshooting, diagnosis, resolution, software deployment will be considered as a distinctive asset
Your job includes the following tasks:
Helpdesk role
Deal with requests and issues that come into the Help Desk including but not limited to the following types of support calls via phone, email and instant messaging:
- Asset management of equipment including but not limited to mobile phones, computers and peripherals.
- Installation of software.
- General troubleshooting of IT hardware and software issues.
- Focus on resolution of support calls to a first time fix.
- Ownership of the issue from receipt until resolution regardless of the location.
Central IT Support
Carry out IT wide duties such as:
- PC builds for lease replacements delivered (remotely).
- Projects as defined in alignment with the IT strategy
- Backup reporting for the UK offices (although tapes will be changed within the business unit itself).
- Implementation and improvements to policies and process in alignment with the IT department governance requirements.
- File restores where backup tapes are available within the library units.
Business Unit Role
Carry out site specific duties that require a physical touch including but not limited to:
- Backup tape changes
- Meeting room audits and remediation.
- Physical touch escalations for items that cannot be resolved remotely.
- Desk office moves on a scheduled basis.
What we offer:
- A permanent position with the opportunity to grow within the company
- International environment with friendly colleagues
- Modern office in the heart of Warsaw
- Attractive benefits package: private medical healthcare, Multi-sport card, language courses
We look forward to your application!
