- Rekrutacja prowadzona online -
IT ManagerMiejsce pracy: Warszawa
Key responsibilities
- Provision of Desktop and on-site IT support, collectively Workplace IT Services within the EUNA (Europe and North Africa) region;
- Desktop support includes troubleshooting desktop related problems including PC performance, connectivity and applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades;
- Provision of physical on-site support for network equipment, servers, telephone systems and server rooms, under instruction from 2nd and 3rd line teams;
- Routine office or site visits to deal with IT incidents, requests, inspect on-site IT equipment and infrastructure as well as emergency visits for urgent incidents;
- Achievement of relevant service and operational level targets for incident management and request fulfilment;
- Proactively escalates potential service level breaches through the management structure.
Formal Education & Certification
- A minimum of Secondary level education with a C grade in English and Mathematics at GCSE level;
- Qualifications in other IT related subjects are desirable;
- Relevant Microsoft Desktop training ideally working towards or possessing MCSA for Windows Desktop;
- ITIL Foundation Certificate is highly desirable;
Knowledge and Experience
- At least 2 years’ Desktop Support experience, ideally having worked for at least one year on a Service Desk;
- Experience working in a global organisation is beneficial;
- Experience working in a service level driven environment.
Personal Attributes
- Excellent customer service skills with the ability to communicate clearly and concisely with all levels of staff;
- Excellent English language skills;
- Skilled troubleshooter with superior analytical, evaluative, and problem-solving abilities;
- Ability to think clearly under pressure and tenacious;
- Able to travel regularly within the relevant sub-region.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
