IT Incident Manager with German
KrakówIT Incident Manager with German
Kraków
NR REF.: 1147895
To realise our ambitious goals, we need reinforcement. We are looking for a qualified IT Incident Manager for our Systems and Datacenter division in the Infrastructure Management team to start as soon as possible.
Your Tasks and Responsibilities:
As a IT Incident Manager you are mainly responsible for the IT Incident Management process and also for the following:
What you offer:
As successful candidate, you will bring the following:
What we offer:
Employees at our company are encouraged to work independently, show commitment and be supportive. In return, our company acknowledges performance, supports creativity and team spirit and promotes further training. As a company with a successful name and considerable growth potential, we have much to offer: a performance-related salary, flexible working hours and a modern workplace in a conveniently situated location. Your personal development opportunities are directly influenced by your commitment and your success.
Kraków
NR REF.: 1147895
To realise our ambitious goals, we need reinforcement. We are looking for a qualified IT Incident Manager for our Systems and Datacenter division in the Infrastructure Management team to start as soon as possible.
Your Tasks and Responsibilities:
As a IT Incident Manager you are mainly responsible for the IT Incident Management process and also for the following:
- Performing the process roles of "Incident Manager" and "Change Manager" in tandem and in mutual representation with another colleague;
- Responsibility for the core tasks IT Service Desk: Ticket management, escalation management, KPI and SLA management, performance reporting, stakeholder management;
- Optimisation and further development of incident management processes;
- Developing and monitoring KPIs to measure the quality, effectiveness and productivity of the IT Service Desk, creating the resulting action plans for continuous improvement;
- Contributing to the improvement of customer support through active feedback on requests and handling of complaints;
- Conducting follow-up meetings with internal and external customers to identify areas for improvement;
- Contribute to the System and DataCenter team and related issues;
- You will ensure the timely flow of information to management, customers in case of critical incidents or impending OLA/SLA violations;
- You will ensure that the completeness and quality of all necessary data is guaranteed when closing each incident;
- You have the overall responsibility for the completeness and quality of all necessary incident data over the entire life cycle of an incident;
- You are responsible for monitoring all incidents;
- To proactively prevent incidents, you will identify and forward problem candidates to problem management or external partners.
What you offer:
As successful candidate, you will bring the following:
- IT studies or comparable training;
- You have several years of professional experience in the IT environment, es-pecially in the ITIL process environment;
- You have experience in the incident management process in particular;
- You have very good knowledge of Microsoft System Center Service Manager (or similar systems);
- You have very good insights into the IT infrastructure for the assessment of IT incidents;
- Reliability and flexibility are a matter of course for you;
- Organisational skills and the ability to work in a team;
- You are communicative and can express yourself in German as well as English.
What we offer:
Employees at our company are encouraged to work independently, show commitment and be supportive. In return, our company acknowledges performance, supports creativity and team spirit and promotes further training. As a company with a successful name and considerable growth potential, we have much to offer: a performance-related salary, flexible working hours and a modern workplace in a conveniently situated location. Your personal development opportunities are directly influenced by your commitment and your success.
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