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IT Helpdesk with french

HRO Personnel

Kraków, małopolskie

HRO Personnel

HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

IT Helpdesk with french

 

Key Accountabilities:

• Providing technical support to internal users with a focus on delivering excellent customer experience,

• Resolving a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate,

• Understanding the customer’s issue and ensure that a resolution is provided in a timely and effective manner,

• Ensuring that the ticket kickback/errors are maintained low,

• Focus on identifying projects/opportunities for process improvement to eliminate calls.

 

Required:

• Basic knowledge of networking/IT infrastructure,

• Fluent French Language written and spoken, Intermediate English language Written and Spoken,

• Proficient in MS Office tools,

• Knowledge of desktop setup and hardware tools,

• Excellent verbal and written communication skills,

• Ability to work against challenging targets

 

We offer:

• Stable job in professional team

• Interesting path of career in an international organization

• Consistent scope of responsibilities

• Private health care, employees’ benefits

 

 

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

 

Aktualnie szukamy osoby na stanowisko:

IT Helpdesk with french

Miejsce pracy: Kraków
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