IT Helpdesk with English
Miejsce pracy: WarszawaWith over 2800 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!
At the moment we are looking for:
170824-27536
- Provide technical support for global technology infrastructure
- Resolve simple, automated and scripted incidents
- Vendor supported corrective actions
- Equipment resets
- Execute or implement simple, automated and scripted changes or infrastructure requests
- Provide timely response to phone calls
- Support hotline from internal colleagues
- Recognize severe events as they occur
- Document and update incident technical details into ticketing system
- Escalate issues if unable to resolve through initial triage and troubleshooting
- Partner with various Operations Technology, Business, and Developer teams to achieve objectives
- Provide overall first level support for analysis and recovery
- Fluent English is a must
- Higher education
- Interest in technology area
- Minimum 2 years of help desk, customer service and support experience
- Effective prioritization skills and high energy
- Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
- Ability to work through a multitude of challenges in order to achieve the desired end result
- Ability and willingness to operate within tightly controlled operational procedures
- Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
- Advanced analytical, organizational and interpersonal skills
- Opportunity to work in international company – The Best Place to Work in IT in Poland
- Realization of innovative projects for clients from different sectors: telco, banking, insurance, finance and other
- Self-development supported by internal technical trainings, knowledge sharing meetings, open evaluation system
- Stable and flexible employment form – B2B or permanent contract
- Private health care, Multisport package, Group Life Insurance, access to sport and hobby meetups organized by the company
- Nice and friendly atmosphere, multiple integration trips, common celebration of company’s successes
- Special bonuses for potential employee, IT specialist recommendation
Interested individuals are encouraged to send their resume
together with an approval for the processing of personal data listed below:
„I hereby give consent for my personal data included in the submitted documents to be processed by Sii Sp. z o.o., Al. Niepodległości 69, 02-626 Warszawa, also in the future, for the purposes of the recruitment process. I give this consent voluntarily and I declare that I have been informed about my rights me under the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws 2016, item 922, as amended)”.
Please note that we will contact only selected candidates.
