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We are looking for English speaking Candidate who will be a part of the Global Support Service team which is the division of IT that manages all support and end-user requests.
IT AnalystMiejsce pracy: Kraków
Main responsibilities:
Provide 1st and 2nd level support for users (phone, e-mail and ticket system),
support remote users using desktop management tools,
troubleshoot and resolve problems with end-user equipment and software,
diagnose and resolve complex end-user support issues,
user account provisioning and maintenance,
supervise the onboarding service for users,
manage incoming help tickets and assign appropriately,
create and maintain documentation as it relates to end-user systems, support, and processes,
escalate issues to appropriate teams with IT as needed,
participate in special projects as needed.
Requirements:
At least 1 year of experience in a similar role,
proficiency in English,
technical background in both PC (Win 7/8) and Mac,
proficiency in MS Office suite,
experience using and troubleshooting VPN for remote connectivity,
understanding of varying IT software and hardware platforms,
understanding of Active Directory, TCP/IP, DHCP, and DNS,
MTA, MCSA, MCSE, CCNA, A+ will be a plus,
excellent communication skills.
We offer:
Work in a growing American company listed on the stock exchange,
work in a newly created team in Krakow,
social benefits: Private Medical Care, Life insurance, Multisport card, parking place.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Czy chcesz otrzymywać oferty pracy na podobne stanowiska?
