We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
IT Analyst with Turkish & English
Workplace: Zabierzów, KrakówPurpose of the job
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- Route problems to internal I.M. support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
Knowledge, skills & experience
- Very good Turkish & good English (min B2)
- Willingness to work shifts ( 24/7)
- Education – any formal background will be considered
- Analytical and systematic problem solving skills required
- Technical helpdesk or technical call center experience
- Candidates without support experience can also apply
- Technical & customer specific training will be provided following for unexperienced candidates
The following will be considered as an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
- Phone support experience
- Windows Operating systems
- Clients: Windows8, Windows 10
- Servers: Windows 2008, Windows 2003
- Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- Office 365
- Share Point
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- Anti-virus and firewall software
- PC Hardware knowledge
- Desktop
- Laptop
- Peripheral devices (printers, scanners)
We offer
- Life insurance
- Private medical health
- MultiSport Card
- Clear career path in a growing multinational organization
Job type: permanent, full time