Jesteśmy polskim oddziałem, wiodącej na rynku brytyjskim, firmy doradztwa personalnego REED, która prowadzi działania z zakresu profesjonalnej rekrutacji i selekcji od 1960 roku.
W Polsce prowadzimy specjalistyczne usługi rekrutacyjne w obszarze: Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing oraz HR.
W Polsce prowadzimy specjalistyczne usługi rekrutacyjne w obszarze: Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing oraz HR.
International Business / Customer Service Advisor with German and English
Miejsce pracy: KrakówREED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting. Assisting jobseekers and employers since 1960, Reed’s global expertise spans Europe, the Middle East and Asia Pacific. In Poland we specialize in Multilingual Shared Services, Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing.
Our client is one of biggest business consulting companies in the world. Currently to international team located in center of Krakow we are looking for
On this position your tasks will be connected with:
- Daily contact with international business clients in German and English via phone, mail and chat,
- Introduce features and new products for existing business customers,
- Optimize customer’s online presence, digital marketing and create superior customer experiences,
- Provide support and troubleshoot small and medium business customers’ product related queries,
- Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
- Creatively come up with innovative solutions for customers and for internal use.
What do we expect from you?
- Fluent German language skills (level C1) and communicative English (at least B2 level),
- Excellent communication skills: verbal, written, listening skills
- Professional customer service skills: solutions mindset, helping nature, caring for the customer experience,
- Self-driven with attention to detail, ability to multi-task and work under pressure,
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions.
What we can offer to you?
- Trainings and development tailored to help you achieve your potential,
- Social benefit packages including: private medical care, MyBenefit - cafeteria system (cinema tickets/shopping vouchers, multisport etc.), life insurance,
- Friendly work atmosphere in multicultural environment, attractive office with catering for employees, drinks and game rooms,
- Work for one of the most recognized IT companies by clients,
- The ability to use your knowledge of foreign language on a daily basis at work,
- Experience with a range of Clients and technology solutions which provides professional relevance,
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”,
- Opportunity to engage in many different initiatives
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