Inside Sales Associate - 's-Hertogenbosch

At Luminex, our mission is to empower labs to obtain reliable, timely, and actionable answers, ultimately advancing health. We offer a wide range of solutions applicable in diverse markets including clinical diagnostics, pharmaceutical drug discovery, biomedical research, genomic and proteomic research, and food safety. We accelerate reliable answers while simplifying complexity and deliver certainty with a seamless experience.

Our employees know Luminex is a purpose-based organization where every day we work to enhance the health, safety and quality of life for all. We know working here means improving patient lives as well as enhancing our own. Embracing our vision is only one reason to work here, there are many more:

We Empower Our Employees

We strive to have a work environment that is an innovation engine in which people feel empowered to collaborate, think, act and solve problems in new and different ways. In 2014, we established Women@Luminex, a group of employees committed to the empowerment of women at work. In addition to a variety of activities, Women@Luminex has implemented a Mentorship program for our employees.

We Have Fun

From our celebration of birthday to holiday parties and picnics to after work, Luminex employees know how to have fun!

We Make a Difference

Our employees participate in a number of volunteer activities. We even have an internal Community Involvement committee that helps us make determinations on the organizations and causes with which we align.

The Inside Sales Associate will be responsible for assisting in the day to day sales activities necessary to increase revenue from the sales agreements and interact with customers on a daily basis, responding to inquires in an efficient and timely manner. The Inside Sales Associate will also be responsible for reaching out to active and inactive Luminex customers in order to increase revenue and generating quotes.

Key responsibilities and tasks:

• Lead qualification and Assist Sales in follow up remaining leads after tradeshows
• CRM management for lead process
• Administrative support in generating quotes, contracts
• Assistance with tender paperwork
• Tracking contract status
• Checking order status / delivery dates
• Scheduling / organizing demonstration / evaluations of new products
• Interact with various internal and external groups to facilitate the completion of the demo and evaluation of products for customers
• Act as a point of contact for customers providing continual communication of order status or changes
• Monitor customer satisfaction of current processes and provide recommended changes
• Manage key performance metrics

Service sales support:

• Administrative backfill of service sales associate during absence, holidays or peak periods.

Competencies:

• Customer Focus— dedication to the customer and earns their trust and respect
• Negotiating—can win concessions without jeopardizing relationships
• Organizational Agility—knows how to go through the proper channels to get things done
• Peer Relationship—cooperative, team player, trusted and supported by peers
• Planning—sets specific goals and objectives, ability to plan for the length and difficulty of assignments, ability to break down projects into specific tasks/steps
• Priority Setting—focuses on what is most important
• Written Communications—effectively communicates in writing

Required education and training:

• Minimum Bachelor’s degree, preferable in life science.

Required certifcation/licens and special skills:

• Highly organized with proven time management and prioritization skills, proven ability to multitask
• Strong problem solving skills with extreme attention to detail
• Ability to work independently and with minimal supervision
• Ability to work within cross-functional teams to successfully complete projects/tasks on time
• Ability to communicate effectively and in a timely fashion with Customers
• Self-starter, enthusiastic and team-oriented
• Fluent in English and Dutch, Fluent in German or French is a plus
• Excellent Oral and written communication skills
• Self-confident and strong work ethic
• Strong computer skills (Microsoft Office)
• Experience with salesforce.com and Oracle is a plus
• Experience in a Diagnostic lab is a plus

Required work experience:

• Minimum of 3 years’ experience in a related position
• Experience working independently in a commercial, fast-paced environment with rapidly changing priorities

Working Conditions:

• Office based position, but occassionaly this position requires travelling to customers/tradeshows and events.
• Work situations include dealing with customers; working independently; making judgments and decisions