Information and Digital Technology Manager

PURPOSE STATEMENT

As Product Owner - Operations CoE, understand the relevant product vision, strategy, roadmap and backlog for Manufacturing or Supply Chain Compliance solutions and identify technology and/or process opportunities to ensure alignment to their respective vision and goals aligned to the Information and Digital Technology (IDT) strategy. Work with Factories/Supply Chain Compliance Business Owners and IDT to develop, implement and maintain the relevant product(s) to deliver business value within agreed timelines and budget. This is a cross functional role, working intimately with both Manufacturing/Supply Chain Compliance and IDT.

CONTEXT

The Operations CoE is a cross-functional team being created in 2019, organised and implemented across Supply Chain Compliance and Factory Systems solutions. The goal is to support the ongoing deployments and ultimately extract maximum value from those solutions post-Hypercare. This includes:

• 'Keeping the lights on' in partnership with IT Services by resolving incidents, supporting issues and problems in live markets, maintenance, security, run costs, etc.
• ‘Evolving and improving’ the products – new features, innovation and changes for live markets, leveraging the platform, etc.
• ‘Governing and empowering’ – helping End Markets leverage the platform and building their capabilities, which might be re-used by others
• ‘Maximising usage’ – continue people change and adoption management to make the most of the platform’s capabilities
• ‘Retrofit’ – enabling new features built by the GMES/TPD programme to become live through testing, remediation, product change management, system training material updates and leveraging the global Super User Community

PRINCIPAL ACCOUNTABILITIES:

Keeping the lights on:

• Support the Product Manager - Operations CoE in prioritising, coordinating and communicating the resolution of live product issues within Service Level Agreements (SLAs)

Evolving and improving:

• Ensure the evolution of the relevant product(s), where appropriate by delivering through central capabilities (internal team and System Integrator (SI))
• Support the Product Manager - Operations CoE in defining the Product roadmap and release plan and planning of Program Increments (PIs) and Iterations
• Support the Product Manager - Operations CoE in writing user stories and acceptance tests
• Support the Product Manager - Operations CoE in successfully managing end-to-end delivery of product iterations, prioritising work and making appropriate trade-offs
• Communicate progress, proactively manage risks and issues, escalating to the Product Manager - Operations CoE where necessary
• Collaborate effectively with Manufacturing/Supply Chain Compliance Business Owners, DRGs, engineers, architects, data scientists, Report Analysts, other product teams across the Group, along with 3rd parties to launch new products - maximising re-use across the group
• Understand and report progress against agreed outcomes and related success measures
• Use data to drive analysis of new features / iterations and drive prioritisation of future work
• Ensure that system training materials are amended to reflect new product iterations and published on the relevant Learning Management System (LMS), and deliver face-to-face training where required

Governing and empowering:

• Continually promote knowledge of the GMES & TPD platform across regions and markets

Maximising usage:

• Support end market usage and performance by ensuring effective adoption management of the relevant product
• Generate and analyse the relevant product(s) adoption and compliance metrics and benchmarks/thresholds in the relevant Dashboard(s) on a periodic basis
• Compare with previous metrics (Dashboards and the Programme team’s evaluation at the end of Hypercare/the last Operations CoE evaluation respectively) and use these inputs to identify sub-optimal adoption and areas for focus
• Collaborate and influence with End Market Subject Matter Experts (SMEs) to identify the root causes and deploy initiatives to improve the adoption metrics beyond benchmark/threshold within an acceptable timeframe
• Provide necessary support to the End Market SMEs and escalate to relevant Product Manager and End Market Leadership Team in cases of significant gaps and/or negative trends
• Monitor and repeat periodically, as specified above.

Retrofit:

• Coordinate and guarantee that new capabilities are delivered for current live markets for relevant product(s), with sufficient quality and testing
• Actively manage, contribute to and invigorate the Super User Community for relevant product(s), ensuring its sustained long term. This includes ensuring factories and warehouse appoint new Super Users when needed
• Coordinate the updating of system training content and materials (including end user training slides, instructor slides, Quick Reference Guides (QRG), training scenarios and eLearning materials) for relevant product(s) and the publishing these on the BAT Learning Management System (LMS)

ADDITIONAL INFORMATION:

Knowledge, Skills & Experience

ia Skills required

• Degree educated IT professional with business-facing IT experience in a global environment
• Strong planning and prioritisation skills, with working knowledge of agile practices
• Ability to analyse processes and data to draw insight, and identify opportunities
• Proactivity and initiative, a ‘can-do’ attitude and the ability to work unsupported
• Strong problem-solving skills
• Ability to recognise the concepts of shared responsibility and effective collaboration
• Willingness to learn, experiment and collaborate
• Commitment to ongoing personal development and the ability to recognise and celebrate effort and success of colleagues

ib Experience

• IT professional with, as a guideline 3 to 5 years’ experience in the field
• Multinational FMCG (ideally tobacco) and FTSE-100 experience
• Knowledge of one or more of the following depending on the role:
  o Manufacturing Execution System (ideally Apriso)
  o Pack coding an UID systems (INEXTOR)
  o Factory Site System (FSS)
  o Line Systems (Hermos/Marden Edwards)
  o Automation Control Systems
  o Labelling Managements systems (ideally Nice Label)
  o Integration with machines
  o Warehouse Management Systems (ideally SAP WM)
  o Movilizer Warehouse Site System (M-WSS)
  o SAP Object Event Repository (OER)
  o SAP Manufacturing Execution and Logistic Execution components
  o SAP Cloud PI (CPI)
  o ETL (ideally Talend)
  o Databases (Cosmos DB, SQL Server)
• Experience with developing and deploying solutions through DevOps; familiarity with DevOps toolchain: Azure DevOps, Jenkins, Chef, Selenium
• Nice to have: experience of delivering face-to-face system training
• Nice to have: experience of global deployment of Manufacturing Execution System (preferably Apriso)
• Nice to have: experience of global deployment of TPD solution

Key Success Factors

• Resolution of live product issues within Service Level Agreements (SLAs)
• Continual evolution of the relevant product(s), successfully delivering through central capabilities and/or regions and other teams to deliver themselves
• End Market adoption management is pro-actively managed for the relevant product(s) and metrics beyond benchmark/threshold are delivered within an acceptable timeframe
• DRG members and Global Manufacturing, Supply Chain Compliance and End Market LTs are regularly updated and consulted providing visibility and informing proper decision making