Subskrypcja powiadomień powiodła się. Będziesz jednym z pierwszych, którzy dowiedzą się o podobnych zleceniach. Zawsze możesz zmienić wyrażone uprawnienia w ustawieniach przeglądarki.
Provide best in class support to the customers through the timely resolution of incidents.
Build stron relationships with clients.
Ensure case documentation is complete, legible and accurate.
Perform escalation activities.
Provide frequent external and internal status updates of the incident, communicates directly with the customer.
Interact with customers and internal teams in a coordinated fashion to ensure issue resolution.
Ensure follow-up and closure of high priority issues with large strategic customers by SLA compliance.
Support delivery of technical services to major accounts.
Drive, develop and maintain the major incident process and associated procedures. Take ownership and accountability to drive the cases to resolution.
Reguirements:
Knowledge of Incident Management.
Minimum 3 years of related experience in IT customer Support.
Stron communication skills.
Very good knowledge of English.
What we offer:
Salary based on B2B contract or contract of employment
Private Healthcare (Medicover) and MultiSport Card
Access to an e-learning platform, coaching and mentoring.
Possibility of changing position, department, gaining new knowledge and experience
Healthy, comfortable and challenging environment
Working in modern office (Enterprise Park) with two cafeterias, summer gardens, outdoor ping pong table, Xbox games and board games in creativity rooms, massage chairs, table football and more.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Czy chcesz otrzymywać oferty pracy na podobne stanowiska?
