Incident Coordinator
Gdansk Incident Coordinator
Gdansk
NR REF.: 1131495
Your new company
You will join Ricoh Business Services, a global technology company that has been transforming the way people work for more than 80 years.
Your new role
Incident Coordinator The job purpose is to maintain and monitor all OLA’s and SLA’s relating to the Regional Service Desk (RSD ) operation and to ensure that pre-emptive action is taken to avoid any SLA or OLA breach. This is also to drive improvement and development of processes to support RSD service delivery. More importantly you will be responsible for the following:
What you'll need to succeed
In order to be successful in this position you are expected to be ITIL practitioner with knowledge of service desk / service management tools and best practices. Excellent English and communication skills are essential together with experience in change management, reporting, monitoring and analyzing to drive continual improvement and customer satisfaction.
What you'll get in return
You will be working in the inspiring environment among ambitious people in the tallest building in Gdańsk, located within Olivia Business Center complex. You will be provided with benefits such as private medical healthcare with Luxmed, Multisport Card as well as life insurance. Moreover, you will have a flexible working hours and home office opportunity. Ricoh can also support external training, further education or provide you with an access to e-learning platform.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdansk
NR REF.: 1131495
Your new company
You will join Ricoh Business Services, a global technology company that has been transforming the way people work for more than 80 years.
Your new role
Incident Coordinator The job purpose is to maintain and monitor all OLA’s and SLA’s relating to the Regional Service Desk (RSD ) operation and to ensure that pre-emptive action is taken to avoid any SLA or OLA breach. This is also to drive improvement and development of processes to support RSD service delivery. More importantly you will be responsible for the following:
- Continual improvement
- Meet or exceed customer contracted SLA’s and expectations
- Ensure ITIL ‘best practice’ is applied
- Establish and maintain relationships with all stakeholders including resolvers, business managers and suppliers.
- Ensure all actors within the service delivery process have a clear understanding of their role and associated processes
- Provide performance and activity reporting and analysis
- Input to service delivery strategy and innovation
What you'll need to succeed
In order to be successful in this position you are expected to be ITIL practitioner with knowledge of service desk / service management tools and best practices. Excellent English and communication skills are essential together with experience in change management, reporting, monitoring and analyzing to drive continual improvement and customer satisfaction.
What you'll get in return
You will be working in the inspiring environment among ambitious people in the tallest building in Gdańsk, located within Olivia Business Center complex. You will be provided with benefits such as private medical healthcare with Luxmed, Multisport Card as well as life insurance. Moreover, you will have a flexible working hours and home office opportunity. Ricoh can also support external training, further education or provide you with an access to e-learning platform.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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