Release and Change Manager

Release and Change Management is part of Capability Effectiveness Management team providing support to Identity and Access Management Capabilities in a Bank.

• The opportunity to work on global and complex strategic platforms;
• A leading role in conducting department CAB meeting;
• The chance to create and improve processes in the area of Release and Change Management;
• The chance to work with Service Owners, Service Managers and Project Managers, IT Senior Management in the planning and delivery of projects.

• You will define and agree release plans with Project Managers and IT Management;
• You will facilitate release relevant communication to Product and Service Stakeholders;
• You will conduct Release Go-Live decision meeting with Project Team and IT Management;
• You will support project teams to meet the acceptance criteria for Production Go-Live;
• You will coordinate release deployment trough stages up to production environment;
• You will ensure proper overview of ongoing releases in your area;
• You will support staff in their use of ServiceNow application to ensure processes are followed;
• You will conduct department CAB meeting, lead RFC reviews and provide outcomes to leadership across the domain capabilities;
• You will share and advice regarding KPI performance and other Change Management metrics;
• You will conduct change data analysis to provide predictive views of future performance of changes;
• You will partner with your team to make improvements to Change and Release Management processes and policy as required;

1. Minimum 3 years of release or change management experience
2. Project management understanding
3. Understanding of ITIL methodology and process dependencies, certification will be a plus
4. Advanced written and verbal communication skills in English
5. Confidence to chair meetings that may include senior staff
6. Global strategic mind set; ability to work across the regions and virtual teams

Ability to design release schedules to achieve the best outcome for Project / Release

Good general IT knowledge in the areas of operating systems, application and tool development;

Excellent time management, communication and negotiation skills, inclusive of ability to communicate with senior management;

Ability to lead, advise and coordinate global workgroups;

Good knowledge from the area of process designing; ability to create and read process maps;

Good data analytics skills; ability to propose improvements based on KPIs trend analysis;

Process oriented and improvement minded;

Knowledge of ServiceNow tool helpful but not essential

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world