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HR Services Specialist for US/CAN

Kraków, małopolskie

Adecco Poland Sp. z o.o.

Opis stanowiska pracy

Working hours: 10:00 - 18:00
Contract for 12 months (possibility of extension).


First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.

Responsibilities:

  • Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools.
  • Navigates on company"s systems and tools and explains their functionality.
  • Processes information, data, transactions, and letter related to HR or Payroll data.
  • Tracks customer contacts and inquiries in case management system.
  • Monitors case management system and reassigns tasks to appropriate teams.
  • Escalates necessary matters to policy owners for resolution.
  • Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise.
  • Conveys a professional, knowledgeable, helpful and confidential approach.

Basic Qualifications:

  • 1 year in HR or Payroll, or in a call center environment.
  • Proficiency with Microsoft applications.
  • Excellent spoken and written English.
  • Bachelor"s Degree or equivalent experience.
Preferred Qualifications:
  • Superior customer service skills.
  • Organizational and multi-tasking skills.
  • Ability to communicate clearly and concisely.
  • Ability to problem solve.
  • Experience with HR or Payroll applications or case management systems reports, and databases.
  • Numerical attitude/analytical skills.
  • Knowledge of HR or Payroll policies and processes.
  • Ability to handle confidential issues with discretion.
  • Ability to work in a team environment.

We offer:

  • International working environment and unique company culture.
  • Personal development opportunities.
  • Benefits package including medical care, insurance and sport activities.
Please note that we will contact only selected candidates.


Numer referencyjny: 22/11/2018/ARC/KB

Prezentacja firmy

Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego... lidera wśród firm doradztwa personalnego, który posiada 5600 placówek w 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 30 lokalizacjach na terenie kraju. W 2013 roku pracę dzięki Adecco Poland znalazło ponad 26 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
18/06/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca HR / Kadry / Rekrutacja
do góry